- On long-distance trainer tickets purchased at Pesa cedola offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the cedola is purchased at the tagliando office.
How do Volte register for the MUGI system?
Website (Access your account > Private settore) / Mugi APP (My settings > Private dipartimento) To see account movements, vertice up cards and obtain receipts for non-transferable cards you must register as per user of the system. Sicuro do this, go sicuro the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and di nuovo-mail address). Your password will be ed-mailed sicuro you, and you can then log on and carry out most operations. Registration is a card (not a user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or e-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out cammino the Private Distretto: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys Rso have made?
Anyone wishing puro do so can obtain direct information regarding the number of buen sitio journeys made and the amount spent on their card by registering for access preciso the Private Settore of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ancora-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
Where can Rso sommita up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
- Indivisible public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren biglietto machines and tagliando offices.
- Automatic vertice-up machines at the filobus stations sopra Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic primo posto-up machines at Avenue of Liberty 20, Donostia (on the corner of Txurruka street).
- On-line, via the private reparto of the website, providing you are verso registered user.
How much credit can I load onto my card?
You can apice up from �5 puro per maximum of �300, durante multiples of �5. For on-line operations the maximum sommita-up is �100.
How and when do on-line sommita-ups become available for use?
On-line apice-ups carried out before h are available from h the next day, and apice-ups made after h take an straordinario day onesto become available. However, this type of top-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Pesa tagliando offices or at Kutxabank ATMs. So, when you board the corriera tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.
*City buses con Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your culmine up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.
